Personal Care and Service · Holland code ECR
First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Also called: Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games Supervisor, Casino Manager, Pit Boss, Pit Supervisor, Slot Floor Person.
O*NET 39-1013.00
At a glance
- US median annual pay
- $63,820
- Middle half earn $51,340 to $75,770. BLS OEWS, May 2025.
- Most common education
- High School Diploma or the equivalent (such as a GED)
- 48% of workers surveyed by O*NET report this level.
- Preparation needed
- Job Zone 2 of 5
- Some preparation. Zone 1 is little or none; zone 5 is graduate-level.
What the work involves
The tasks workers in this occupation rate as most important, from the O*NET survey.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
Skills and knowledge it leans on
Skills
- Monitoring3.9 / 5
- Active Listening3.8 / 5
- Speaking3.8 / 5
- Reading Comprehension3.6 / 5
- Critical Thinking3.6 / 5
- Writing3.4 / 5
Knowledge areas
- Customer and Personal Service4.5 / 5
- Mathematics3.9 / 5
- English Language3.9 / 5
- Administration and Management3.8 / 5
- Computers and Electronics3.7 / 5
- Education and Training3.5 / 5
Importance ratings on O*NET’s 1 to 5 scale. Higher means the occupation depends on it more.
Who tends to enjoy it
How strongly this occupation draws on each of the six Holland interest types, which is the same profile the career interests test compares you against.
- Realistic45
- Investigative0
- Artistic0
- Social34
- Enterprising82
- Conventional75
The same work abroad
Other countries classify jobs differently, so these are the closest matches through the international ISCO-08 standard, not exact equivalents.
European occupation titles (ESCO)
- betting manager · DE Leiter eines Wettbüros/Leiterin eines Wettbüros · FR directeur d'agence de paris/directrice d'agence de paris
- gambling manager · DE Leiter einer Glücksspieleinrichtung/Leiterin einer Glücksspieleinrichtung · FR directeur des jeux/directrice des jeux
- gaming inspector · DE Spielhallenaufsicht · FR agent du service central des courses et jeux/agente du service central des courses et jeux
- bingo caller · DE Bingo-Spielleiter/Bingo-Spielleiterin · FR animateur de bingo/animatrice de bingo
- bookmaker · DE Buchmacher/Buchmacherin · FR bookmaker
- casino cashier · DE Casino-Kassierer/Casino-Kassiererin · FR caissier de casino/caissière de casino
Closest UK occupation groups (SOC 2020)
- Leisure and sports managers and proprietors (1224)60,500 employed
- Inspectors of standards and regulations (3581)44,300 employed
- Betting shop and gambling establishment managers (1256)8,700 employed
Employment is the UK Annual Population Survey for April 2025 to March 2026, all workers in the group, which can be broader than this one occupation.
Pay across Europe, for the whole group
Median annual earnings of all employees in “Clerical support workers”. This is the broad ISCO group this occupation falls in, not the occupation itself, so treat it as context for the wage level, not as a salary for this job.
| Country | Median pay |
|---|---|
| Belgium | €40,035 |
| Austria | €38,296 |
| Germany | €37,844 |
| Netherlands | €35,854 |
| Sweden | €33,483 |
| Ireland | €32,144 |
| Italy | €29,311 |
| France | €25,943 |
| Spain | €22,026 |
| Portugal | €12,602 |
| Poland | €10,250 |
Eurostat Structure of Earnings Survey, businesses with ten or more employees outside public administration, in euro and not adjusted for the cost of living. Reference years differ between sources: the US, Japan and Europe figures on this page come from different survey years, so compare them as rough levels, not to the euro or yen.
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