Office and Administrative Support · Holland code CES

Insurance Claims and Policy Processing Clerks

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Also called: Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Underwriting Assistant, Claims Adjudicator, Claims Analyst, Claims Clerk, Claims Customer Service Representative (Claims CSR).

O*NET 43-9041.00

At a glance

US median annual pay: $49,230; Middle half earn $44,270 to $60,490. BLS OEWS, May 2025.
Most common education: High School Diploma or the equivalent (such as a GED); 55% of workers surveyed by O*NET report this level.
Preparation needed: Job Zone 2 of 5; Some preparation. Zone 1 is little or none; zone 5 is graduate-level.

What the work involves

The tasks workers in this occupation rate as most important, from the O*NET survey.

Prepare insurance claim forms or related documents, and review them for completeness.
Pay small claims.
Calculate amount of claim.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Review insurance policy to determine coverage.
Process and record new insurance policies and claims.

Skills and knowledge it leans on

Skills

Reading Comprehension3.5 / 5
Speaking3.4 / 5
Active Listening3.3 / 5
Critical Thinking3.3 / 5
Writing3.1 / 5
Monitoring3.0 / 5

Knowledge areas

Customer and Personal Service4.2 / 5
Administrative3.9 / 5
English Language3.6 / 5
Computers and Electronics3.0 / 5
Mathematics2.9 / 5
Administration and Management2.4 / 5

Importance ratings on O*NET’s 1 to 5 scale. Higher means the occupation depends on it more.

Who tends to enjoy it

How strongly this occupation draws on each of the six Holland interest types, which is the same profile the career interests test compares you against.

Realistic4
Investigative24
Artistic0
Social26
Enterprising48
Conventional100

The same work abroad

Other countries classify jobs differently, so these are the closest matches through the international ISCO-08 standard, not exact equivalents.

European occupation titles (ESCO)

insurance agency manager · DE Leiter einer Versicherungsagentur/Leiterin einer Versicherungsagentur · FR responsable d'agence en assurances
insurance claims manager · DE Manager für Versicherungsansprüche/Managerin für Versicherungsansprüche · FR responsable d'équipe règlement sinistres en assurances
insurance rating analyst · DE Rating-Analyst im Versicherungsbereich/Rating-Analystin im Versicherungsbereich · FR analyste notation en assurances
insurance claims handler · DE Versicherungsgutachter/Versicherungsgutachterin · FR chargé d’indemnisation en assurances/chargée d’indemnisation en assurances
loss adjuster · DE Schadensregulierer/Schadensreguliererin · FR expert en règlement de sinistres en assurances/experte en règlement de sinistres en assurances
insurance risk consultant · DE Risikoanalytiker im Versicherungswesen/Risikoanalytikerin im Versicherungswesen · FR expert risques en assurances/experte risques en assurances

Closest UK occupation groups (SOC 2020)

Pensions and insurance clerks and assistants (4132)65,200 employed
Insurance underwriters (3532)37,600 employed
Estimators, valuers and assessors (3541)57,000 employed

Employment is the UK Annual Population Survey for April 2025 to March 2026, all workers in the group, which can be broader than this one occupation.

Pay across Europe, for the whole group

Median annual earnings of all employees in “Technicians and associate professionals”. This is the broad ISCO group this occupation falls in, not the occupation itself, so treat it as context for the wage level, not as a salary for this job.

Median annual earnings, Technicians and associate professionals, by country
Country	Median pay
Belgium	€50,992
Austria	€46,986
Germany	€44,473
Netherlands	€42,448
Ireland	€41,613
Sweden	€41,155
Italy	€34,882
France	€34,816
Spain	€29,757
Portugal	€18,080
Poland	€12,108

Eurostat Structure of Earnings Survey, businesses with ten or more employees outside public administration, in euro and not adjusted for the cost of living. Reference years differ between sources: the US, Japan and Europe figures on this page come from different survey years, so compare them as rough levels, not to the euro or yen.

Exposure to AI

This occupation sits in the higher third of the 774 occupations scored, with an exposure score of +1.24. The scores are standardized across those occupations, so 0 is the average and a score of 1 is about one standard deviation above it.

Our note on reading it: the dataset links AI applications to the abilities that occupations require, so the score reflects overlap between the two. It is a comparison between occupations, not a forecast about jobs. It does not say whether exposure means tasks are replaced or workers get more done with the tools, and it says little about one employer or one role.

Source: Felten, E., Raj, M., & Seamans, R. (2021). Occupational, industry, and geographic exposure to artificial intelligence: A novel dataset and its potential uses. Strategic Management Journal, 42(12), 2195-2217. Matched to this page by 6-digit SOC code (43-9041).

Is it a fit for you?

Interest is one input, alongside ability, pay and what is hiring near you. The career interests test takes about thirteen minutes and ranks occupations by how closely their profile matches yours.

Take the career interests test