Office and Administrative Support · Holland code CSE
Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Also called: Airport Sales Agent, Reservation Agent, Reservations Agent, Tour Sales Representative, Airline Ticket Agent, Baggage Service Agent, Corporate Travel Agent, Reservationist.
O*NET 43-4181.00
At a glance
- US median annual pay
- $44,390
- Middle half earn $37,850 to $59,640. BLS OEWS, May 2025.
- Most common education
- High School Diploma or the equivalent (such as a GED)
- 75% of workers surveyed by O*NET report this level.
- Preparation needed
- Job Zone 2 of 5
- Some preparation. Zone 1 is little or none; zone 5 is graduate-level.
What the work involves
The tasks workers in this occupation rate as most important, from the O*NET survey.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Promote particular destinations, tour packages, and other travel services.
- Confer with customers to determine their service requirements and travel preferences.
- Prepare customer invoices and accept payment.
- Keep information facilities clean during operation.
- Open or close information facilities.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Skills and knowledge it leans on
Skills
- Active Listening4.0 / 5
- Speaking4.0 / 5
- Reading Comprehension3.5 / 5
- Critical Thinking3.4 / 5
- Writing3.1 / 5
- Active Learning3.0 / 5
Knowledge areas
- Customer and Personal Service4.8 / 5
- English Language3.8 / 5
- Computers and Electronics3.8 / 5
- Public Safety and Security3.7 / 5
- Transportation3.5 / 5
- Geography3.4 / 5
Importance ratings on O*NET’s 1 to 5 scale. Higher means the occupation depends on it more.
Who tends to enjoy it
How strongly this occupation draws on each of the six Holland interest types, which is the same profile the career interests test compares you against.
- Realistic19
- Investigative0
- Artistic5
- Social56
- Enterprising51
- Conventional76
The same work abroad
Other countries classify jobs differently, so these are the closest matches through the international ISCO-08 standard, not exact equivalents.
European occupation titles (ESCO)
- ticket sales agent · DE Fahrkartenverkäufer/Fahrkartenverkäuferin · FR agent de réservation/agente de réservation
- travel consultant · DE Reiseberater/Reiseberaterin · FR conseiller voyage/conseillère voyage
- ticket issuing clerk · DE Kartenverkäufer/Kartenverkäuferin · FR agent de billetterie/agente de billetterie
Closest UK occupation groups (SOC 2020)
- Travel agents (6212)27,200 employed
- Retail cashiers and check-out operators (7112)134,600 employed
- Leisure and travel service occupations n.e.c. (6219)26,800 employed
Employment is the UK Annual Population Survey for April 2025 to March 2026, all workers in the group, which can be broader than this one occupation.
Pay across Europe, for the whole group
Median annual earnings of all employees in “Clerical support workers”. This is the broad ISCO group this occupation falls in, not the occupation itself, so treat it as context for the wage level, not as a salary for this job.
| Country | Median pay |
|---|---|
| Belgium | €40,035 |
| Austria | €38,296 |
| Germany | €37,844 |
| Netherlands | €35,854 |
| Sweden | €33,483 |
| Ireland | €32,144 |
| Italy | €29,311 |
| France | €25,943 |
| Spain | €22,026 |
| Portugal | €12,602 |
| Poland | €10,250 |
Eurostat Structure of Earnings Survey, businesses with ten or more employees outside public administration, in euro and not adjusted for the cost of living. Reference years differ between sources: the US, Japan and Europe figures on this page come from different survey years, so compare them as rough levels, not to the euro or yen.
Exposure to AI
This occupation sits in the middle third of the 774 occupations scored, with an exposure score of +0.23. The scores are standardized across those occupations, so 0 is the average and a score of 1 is about one standard deviation above it.
Our note on reading it: the dataset links AI applications to the abilities that occupations require, so the score reflects overlap between the two. It is a comparison between occupations, not a forecast about jobs. It does not say whether exposure means tasks are replaced or workers get more done with the tools, and it says little about one employer or one role.
Source: Felten, E., Raj, M., & Seamans, R. (2021). Occupational, industry, and geographic exposure to artificial intelligence: A novel dataset and its potential uses. Strategic Management Journal, 42(12), 2195-2217. Matched to this page by 6-digit SOC code (43-4181).
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