Personal Care and Service · Holland code SEC

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Also called: Chef Concierge, Concierge, Guest Service Agent, Hotel Concierge, Activities Concierge, Club Concierge, Conference Concierge, Front Desk Agent.

O*NET 39-6012.00

At a glance

US median annual pay: $38,950; Middle half earn $35,660 to $47,350. BLS OEWS, May 2025.
Most common education: High School Diploma or the equivalent (such as a GED); 45% of workers surveyed by O*NET report this level.
Preparation needed: Job Zone 2 of 5; Some preparation. Zone 1 is little or none; zone 5 is graduate-level.
US employment outlook, 2024 to 2034: +2% · Slower than average; 45,600 jobs in 2024, projected 46,700. BLS Occupational Outlook Handbook, which groups this with similar roles as "Concierges".

What the work involves

The tasks workers in this occupation rate as most important, from the O*NET survey.

Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Provide directions to guests.
Order flowers for guests.
Make travel arrangements for sightseeing or other tours.
Pick up and deliver items or run errands for guests.
Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.

Skills and knowledge it leans on

Skills

Active Listening4.0 / 5
Speaking4.0 / 5
Reading Comprehension3.0 / 5
Critical Thinking3.0 / 5
Monitoring3.0 / 5
Active Learning2.9 / 5

Knowledge areas

Customer and Personal Service4.7 / 5
English Language4.4 / 5
Administrative3.3 / 5
Transportation3.1 / 5
Administration and Management2.9 / 5
Computers and Electronics2.9 / 5

Importance ratings on O*NET’s 1 to 5 scale. Higher means the occupation depends on it more.

Who tends to enjoy it

How strongly this occupation draws on each of the six Holland interest types, which is the same profile the career interests test compares you against.

Realistic28
Investigative0
Artistic22
Social72
Enterprising61
Conventional53

The same work abroad

Other countries classify jobs differently, so these are the closest matches through the international ISCO-08 standard, not exact equivalents.

European occupation titles (ESCO)

hotel concierge · DE Hotelpförtner/Hotelpförtnerin · FR concierge d’hôtel

Closest UK occupation groups (SOC 2020)

Records clerks and assistants (4131)157,400 employed
Local government administrative occupations (4112)156,600 employed

Employment is the UK Annual Population Survey for April 2025 to March 2026, all workers in the group, which can be broader than this one occupation.

Pay across Europe, for the whole group

Median annual earnings of all employees in “Clerical support workers”. This is the broad ISCO group this occupation falls in, not the occupation itself, so treat it as context for the wage level, not as a salary for this job.

Median annual earnings, Clerical support workers, by country
Country	Median pay
Belgium	€40,035
Austria	€38,296
Germany	€37,844
Netherlands	€35,854
Sweden	€33,483
Ireland	€32,144
Italy	€29,311
France	€25,943
Spain	€22,026
Portugal	€12,602
Poland	€10,250

Eurostat Structure of Earnings Survey, businesses with ten or more employees outside public administration, in euro and not adjusted for the cost of living. Reference years differ between sources: the US, Japan and Europe figures on this page come from different survey years, so compare them as rough levels, not to the euro or yen.

Exposure to AI

This occupation sits in the higher third of the 774 occupations scored, with an exposure score of +0.86. The scores are standardized across those occupations, so 0 is the average and a score of 1 is about one standard deviation above it.

Our note on reading it: the dataset links AI applications to the abilities that occupations require, so the score reflects overlap between the two. It is a comparison between occupations, not a forecast about jobs. It does not say whether exposure means tasks are replaced or workers get more done with the tools, and it says little about one employer or one role.

Source: Felten, E., Raj, M., & Seamans, R. (2021). Occupational, industry, and geographic exposure to artificial intelligence: A novel dataset and its potential uses. Strategic Management Journal, 42(12), 2195-2217. Matched to this page by 6-digit SOC code (39-6012).

Is it a fit for you?

Interest is one input, alongside ability, pay and what is hiring near you. The career interests test takes about thirteen minutes and ranks occupations by how closely their profile matches yours.

Take the career interests test