Personal Care and Service · Holland code ECS
First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Also called: Aquatics Supervisor, Clinical Care Coordinator, Direct Care Supervisor, Resident Care Supervisor, Adult Family Home Program Manager, Bar and Restaurant Manager, Clinical Coordinator, Clinical Services Program Manager.
O*NET 39-1022.00
At a glance
- US median annual pay
- $48,590
- Middle half earn $39,050 to $61,100. BLS OEWS, May 2025.
- Most common education
- Associate's Degree or other 2-year degree
- 48% of workers surveyed by O*NET report this level.
- Preparation needed
- Job Zone 3 of 5
- Medium preparation. Zone 1 is little or none; zone 5 is graduate-level.
What the work involves
The tasks workers in this occupation rate as most important, from the O*NET survey.
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
Skills and knowledge it leans on
Skills
- Active Listening3.9 / 5
- Critical Thinking3.9 / 5
- Speaking3.8 / 5
- Reading Comprehension3.6 / 5
- Writing3.3 / 5
- Monitoring3.3 / 5
Knowledge areas
- Customer and Personal Service4.8 / 5
- English Language4.3 / 5
- Administration and Management4.2 / 5
- Public Safety and Security3.8 / 5
- Psychology3.8 / 5
- Personnel and Human Resources3.7 / 5
Importance ratings on O*NET’s 1 to 5 scale. Higher means the occupation depends on it more.
Who tends to enjoy it
How strongly this occupation draws on each of the six Holland interest types, which is the same profile the career interests test compares you against.
- Realistic40
- Investigative2
- Artistic2
- Social50
- Enterprising98
- Conventional69
The same work abroad
Other countries classify jobs differently, so these are the closest matches through the international ISCO-08 standard, not exact equivalents.
European occupation titles (ESCO)
- beauty salon manager · DE Kosmetikermeister/Kosmetikermeisterin · FR responsable d'institut de beauté
- spa manager · DE Leiter eines Heilbades/Leiterin eines Heilbades · FR directeur d'établissement thermal/directrice d'établissement thermal
- laundry and dry cleaning manager · DE Leiter einer Wäscherei oder Reinigung/Leiterin einer Wäscherei oder Reinigung · FR gérant de blanchisserie et nettoyage à sec/gérante de blanchisserie et nettoyage à sec
- tourist information centre manager · DE Fremdenverkehrszentrumleiter/Fremdenverkehrszentrumleiterin · FR directeur d’office de tourisme/directrice d’office de tourisme
- travel agency manager · DE Reisebüroleiter/Reisebüroleiterin · FR directeur d'agence de voyage/directrice d’agence de voyage
- cabin crew manager · DE Purser/Purserette · FR chef de cabine
Closest UK occupation groups (SOC 2020)
- Travel agency managers and proprietors (1225)10,400 employed
- Garage managers and proprietors (1252)17,700 employed
- Hairdressing and beauty salon managers and proprietors (1253)20,400 employed
Employment is the UK Annual Population Survey for April 2025 to March 2026, all workers in the group, which can be broader than this one occupation.
Pay across Europe, for the whole group
Median annual earnings of all employees in “Managers”. This is the broad ISCO group this occupation falls in, not the occupation itself, so treat it as context for the wage level, not as a salary for this job.
| Country | Median pay |
|---|---|
| Belgium | €96,629 |
| Italy | €96,052 |
| Germany | €90,192 |
| Austria | €82,936 |
| Netherlands | €69,857 |
| Sweden | €60,369 |
| France | €58,740 |
| Ireland | €55,854 |
| Spain | €54,121 |
| Portugal | €39,189 |
| Poland | €19,596 |
Eurostat Structure of Earnings Survey, businesses with ten or more employees outside public administration, in euro and not adjusted for the cost of living. Reference years differ between sources: the US, Japan and Europe figures on this page come from different survey years, so compare them as rough levels, not to the euro or yen.
Related careers
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
- First-Line Supervisors of Housekeeping and Janitorial Workers
- First-Line Supervisors of Office and Administrative Support Workers
- First-Line Supervisors of Passenger Attendants
- First-Line Supervisors of Food Preparation and Serving Workers
- First-Line Supervisors of Non-Retail Sales Workers
Is it a fit for you?
Interest is one input, alongside ability, pay and what is hiring near you. The career interests test takes about thirteen minutes and ranks occupations by how closely their profile matches yours.
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